Receiving a handwritten letter is one of life's simplest joys- wondering who has taken the time to write to you, recognising the subtleties of an individual's handwriting, and sitting down with a hot drink to read through their news. It's a small joy which we are receiving less and less nowadays, some people still send updates at Christmas, but more often than not we rely on social media; email and mobile phones to keep in touch throughout the rest of the year. This can leave communication empty of personal touches and less inspiring too.
In working environments communication, both between colleagues and clients, can tail off to a few electronic emails, which don't necessarily encourage productivity or creativity!
It might be a little far to go back to handwritten letters for professional communication, postage systems don't currently allow for quick communication. Compare this to the heyday of professional letter communication in the 1920s and 1930s, where date stamped letters were entrusted to errand boys and were sent and received several times a day. As regular mail takes at least a working day to reach the recipient, working out a happy medium is probably the best option. Picking up the phone is usually the quickest way to get in touch with someone nowadays, and helps build a good working relationship too. We're encouraging all our staff to use their phones more, and to bring a little bit of the personal touch to business relationships.